Luggage Ahead, LLC values our customers and is committed to providing a safe and secure customer environment. Our policies and practice are reviewed frequently for compliance.
The below privacy policy covers the information and functions of our website under the domain www.luggageahead.com, also known as our “website”.
Our website is a business that provides a service of shipping luggage and personal effects on behalf of our customers. Orders that are placed will require us to gather personal information including name, address, billing information, and credit card information. We will also require information on your travel details, including shipping and recipient addresses. The personal and travel information gathered will be accessible only to those employees authorized by us to service our customers by processing and order maintenance.
About Information we collect
By visiting our website, our server will gather such information such as time of visit, browser, and visitor’s IP address. We do not gather any email or personal information until the customer provides it for an order (see below). We also collect data on navigation patterns of our users. This information is analyzed the help us provide the best site experience. No personal information is gathered by visiting our site. Visitors to our site remain anomanous until an order is processed.
Personal Information
We do collect personal information only at time of order. Any information provided to us either by phone or by Internet is not shared, sold, nor distributed in any way unless subpoenaed for legal purposes. Any third party company that takes orders from customers will be required by Luggage Ahead to follow the same privacy guidelines. Information, excluding credit card information (See below), provided by our users for the purposes of initiating an order, will be stored by our database. We will utilize customer information in our database for purposes to identify our users, thus improving the online experience.
Any Credit Card information submitted by a user is neither stored nor accessible by Luggage Ahead. Our website ordering and information gathering function is secure and compliant. Any Credit Card information submitted will be strictly for the order it was collected. We never send emails or request our customers to verify personal information via email. Should you receive any emails from our site requesting personal information, please do not respond, as it may be a scam.
Luggage Ahead may use customer emails to send information and offers in the future. If for any reason you do not wish to receive any promotional emails, you may notify us via email response or can email us directly at support@luggageahead.com. Luggage ahead does not send SPAM nor sell email addresses.
Third Party Links
Luggage Ahead may provide links or advertising to third party websites not associated to Luggage Ahead. We do not provide any information to other sites except the record of the transfer itself. Luggage Ahead is not responsible for the actions of any third party site, nor do we endorse any services or information provided by these sites. These sites may use “cookies” to track their own site traffic. For more information on the privacy policies of any other site, please visit their respective privacy policy pages.
Cookies
Our site may use “cookies” which are small data files with information about the user. Cookies can be transferred and stored on your computer. They are intended to personalize your site experience. They are used to identify our users when you return to our site. They also monitor and track your patterns of use of our site. We do not use cookies to gather any information about the user that was not intended to be provided. Your browser can be set to not accept cookies or to notify you when you are sent a cookie.
Changes to our Privacy Policy
Luggage Ahead reserve the right to amend our privacy policy without notice. We encourage our users to check back frequently to be updated on any changes.
To Contact us
For more information or questions regarding our company privacy policy or the information on our website, please email us at customerservice@luggageahead.com or call us at 856-273-6766
Address:
Luggage Ahead LLC.
3000 Atrium Way #295
Mt. Laurel, NJ 08054
